Total Quality Management Essay Example | Topics and Well Written Essays - 3500 words

Total Quality Management - Essay Example This approach to quality helps in sustenance of success and business profits in the long run. Moreover, adopting TQM approach is also a long-term commitment and cannot be achieved through simple practices. TQM is more of a philosophy and a culture that infuses focus on quality, improvement, as well as innovation. Hence, this approach uses a combination of different practices, tools and techniques. The present discourse explains application of one such technique at the accounting section of Al Faisaliah, in Saudi Arabia, which resulted in an overall improvement and sustenance of their performance in terms of key results; further this approach helped in identifying non-performing areas and in stabilizing new practices that replaced conventional methods of working in order to sustain high performance. Basically, application of TQM happens in two phases namely the human resources phase and application of tools and techniques phase. The process of TQM requires commitment from employees an d effective coordination and communication along with new methods of working. Both phases are closely linked to each other in the process of TQM application because achieving total quality is possible only through strong commitment, teamwork and application of various tools, techniques and practices produce high-quality and/or sustainable results. One such comprehensive approach, or tool, to achieving continuous improvement in all business areas is the Six Sigma methodology. About Six-Sigma, Tennant (2001) suggests that Six Sigma, as an approach to TQM, can be viewed as a vision and philosophy that can direct an organization, department, and team or function towards highest quality standards; as a metric, a symbol, a goal and a methodology to help an organization maintain highest quality standards. However, this approach cannot be considered as the end solution or guarantee of success; and is a complex mix of different tools and techniques. This methodology can be applied to manufac turing as well as service industries. Just as TQM is a measure of continuous improvement, Six Sigma methodology is most suitably applicable to achieve continuous improvement in quality, productivity, customer satisfaction, timeliness, and any other measurable business attribute; however, six sigma cannot be applied to situations or processes that lack historical data and tangible metrics. Intangible objectives such as employee motivation, commitment etc can also be improved by using Six Sigma methodology only if these subjective attributes can be converted to measurable objectives and can be measured to derive a quantifiable number that can describe the present status. Despite presence of proven and efficient quality tools and techniques in the market, some companies have embraced Six-Sigma methodology as their guiding force towards TQM. The pioneers of this technique are Motorola and General Electric (GE), both adopted this technique to improve their manufacturing quality and waste reduction. General Electric embraced Six Sigma much more rampantly than any other firm in their manufacturing as well as service sectors. They attribute cost reduction, customer satisfaction improvement, Wall Street recognition and corporate synergies to application of Six Sigma methodologies. Six Sigma is embedded into GE’s culture. This company employs over 4000 Black Belts and 10000 Green Belts across its businesses, and has set a benchmark for Six

How Setting Goals Lead to Success Essay Example | Topics and Well Written Essays - 1000 words - 19

How Setting Goals Lead to Success - Essay Example Goal setting is one of the most likely natural things that we do as humans.   We tend to move from one region to the other with goals.   The challenge is that most people fail to harness the power of it fully.   Therefore, I learned that there is a magic in setting goals.   More specifically, a written down goals is essential towards my success as the writing clarifies my thoughts.   It helps in committing towards something that I am passionate about, be it in the short term or the long run.   Therefore, a well-written goal instils the inspiration on how to move forward having the goal in mind (Rouillard, 2010).Goals give a direction in all areas of success, be it in personal life or career. It gives a purpose to carry on with a particular task. Working on a well-set goal gives hope and determination to succeed in all activities. Without goals, it is rather difficult to focus and to have a direction in a particular task. Therefore, goal setting provides a benchmark for de termining whether one is succeeding or not. A well-set goal is a secret to success. As the saying goes, â€Å"a goal well set is halfway accomplished† (Rouillard, 2010). Setting goals is the foremost and the most important step towards any achievement in life. The action level, as well as the action itself, stands as the catalyst to turn a particular goal, which is inert, into something that is dynamic. Therefore, to realize the objectives, it is recommendable to know how to set the goals. It is not a matter of merely saying, â€Å"I want it, â€Å" and it happens all of a sudden. Goal setting starts with a careful consideration of what should be achieved and ends with hard work in the process of obtaining it. At the intermediate, there are rules that one has to embrace to make the set goals a success (Rouillard, 2010). The rules noted as follows. At the foremost, it is important to set a goal that motives a person. It is substantial that the set goal is valuable to the set ter, and similarly, there should be an interest in the outcome. It is important to set goals that relate to the high priorities in life. Without such focus, it is possible to end up with too many goals leaving less time to devote to each objective. Hence, goal achievement needs a commitment to maximizing the likelihood of success.

French Maginot Line A Defensive Failure History Essay

French Maginot Line A Defensive Failure History Essay The plan of investigation is going to be an analysis and evaluation of the history behind the French Maginot Line and why it failed. To undertake this study, the following was used: visiting a local library and researching in the reference section, researching at Troy High Schools Library, and going to a bookstore to purchase secondary sources. With these starting points, I found articles, journals, and documents, that may be able to offer important information and details to my research reinforcing my arguments. Through the usage of the information gathered in these sources, I will formulate a conclusion of the importance of why the French Maginot line was a defensive failure from Germany in WWII. B. Summary of Evidence The Maginot Line, named after French Minister of Defense Andrà © Maginot, was a French defense structure comprised of concrete fortification, anti-tank barriers, artillery armaments, machine gun turrets, and much more (Allcorn). France built this structure to protect its borders from Germany and Italy based on experiences during the First World War, and preliminary Second World War (Kaufmann). The reasoning behind the construction of the Maginot line comes from the immense French losses during the WWI. By the time the war had ended November 11, 1918, the eastern sector of France was invaded and occupied by enemies for four years (Allcorn). Within these years, the war had caused the deaths of over one million French citizens and, as a result, had a major impact on demographics in France, such as a steep drop in the national birth rates (Maurois). Being a witness to the repercussion of the war, France asked itself a vital question: what could France do to defend itself in the future? The Maginot Line seemed to be the answer. If Germans were to attempt another invasion in France, a defense fortress like the Maginot Line would prevent them from doing so. The construction of the Maginot Line consisted of multiple phases throughout the 1930s (Kaufmann). The STG (Service Technique du Gà ©nie) ran the project and was supervised by CORF (Comission dOrganisation des Rà ©gions Fortifià ©es) (Allcorn). The majority of construction was completed during 1939, costing about three billion francs (Allcorn). The Maginot Line seemed to be the pinnacle of defense structures at the time: it was a linear structure, with a succession of forts constructed in an continuous line (Jurga).   Each fort was placed about 15 km apart from the next, varying amongst terrain. Between each forts were casements, armored buildings from where machine-gun are fired, that further reinforced the Lines defenses (Jurga). The forts and interval casemates were adjoined by anti-tank barriers and barbed wires (Jurga). In essence, the ligne de principale rà ©sistance, with all of its forts, casements, and barriers, seemed to be the ultimate defensive structure. In theory, an invading German army would have to battle the Line as wholly conjoined system, not as series of individual forts and turrets (Robertson).   However, as the German Army drew closer to France, the French Commanders withdrew troops and artillery troops that connected the individual forts and turrets and deployed them elsewhere (Maurois).   This choice weakened much of the Lines firepower and infantry.  Hence, when the Germans attacked, they did not battle the  Line as envisioned by  its constructors (Kaufmann).   The WWII German invasion plan of 1940 (Sichelschnitt) was created to deal with the Line (Allcorn). A decoy force sat opposite the Line to instigate the Phony War: for 8 months, the Germans gave the impression that they were planning to invade the French at the Maginot Line by shooting artillery salvos on an area nearby (Feuchtinger). In the meantime, another German force cut through the Belgium and the Netherlands, as well as through the Ardennes Forest, which lay north of the main French defenses (Allcorn). Hence, the Germans were able to avoid directly attacking the Maginot Line. On May 10th, German forces had penetrated deep into France continued to advance until for fourteen days (Kaufmann). The French Prime Minister, Marshal Philippe Pà ©tain, realizing that France was overrun, proceeded to surrender and requested an armistice with Germany, which Adolf Hitler agreed to (Maurois). C. Evaluation of Sources Maurois, Andre. The Battle of France. Right Book Club, 1940. Print. Origin: The author of this document is Andre Maurois, a French author born in Normany, who served in the French army during several wars, including the First and Second World. Purpose: The purpose of this document is to describe what Maurois witness firsthand during his time in the Second World War, mostly the Battle of France and what lead up to it. During his times as a traveler for the French army, Maruois had several duties that required speaking to people from different nations, primarily the British and Americans. Value: The value of this document is that it provides firsthand insight into knowledge of what occurred in World War II. A behind-the-scenes look at what happened during the war is provided as insight through this source. Not to mention that it also includes several different perspectives and ideas because Maurois spoke to people from various international countries. Seeing how Maruois spoke to French, American, and British soldiers throughout the war, including those that had posted at the Maginot Line, this document will provide me with useful information regarding the Maginot Line. Limitation: This document is limited in that it may be biased from a French perspective. Despite the fact that it includes the opinions of those who are from America or Britain, Maurois, as a Frenchman, could have easily filtered out facts or ideas that he did not appreciate. Jurga, Robert. Fortress Europe: European Fortifications of World War II. Da Capo, 2002. Print. Origin: The author of this document is Robert Jurga, an American historian who studies specifically the era of the Second World War. Purpose: The purpose of this document is to look into the different types of defense structures that existed throughout Europe during the Second World War such as forts, bunkers, anti-tank barriers, and more. It describes in detail the sizes and fortifications of notable defense structures that were constructed during this time period, including the Maginot Line. Value: This document is valuable because it provides detailed descriptions of the Maginot Line such as the specific structures, building phases, and groups important to the construction of the Maginot line such as the STG (Service Technique du Gà ©nie) and CORF. Limitation: This document is limited in that it may be biased from an American perspective. Jurga, may have found certain defensive structures throughout Europe to be better than certain other ones. If he somehow considered the Maginot Line to be inferior, he may have put less effort into making a more detailed description of the design of structure. D. Analysis France had experienced catastrophic damage in World War I. After the Treaty of Versailles of 1919, France had a strong intent that it would never have to suffer from such a disaster again (Kaufmann). In 1920, both the government and military favored implementing a military tactic that would prevent any further German invasion (Allcorn). Many powerful figures in the French military, such as Marshall Foch, assumed that the German anger over their humiliating treatment at the signing of the Treaty of Versailles guaranteed that Germany would seek revenge (Kaufmann). As a result, the French military intent was to solely embrace the power of the defense (Kaufmann). When Andrà © Maginot took government office in 1929, he lead France to spend a fortune (nearly 3 billion francs) to construct a complete defense blockade, the Maginot Line, across the German border (Allcorn). He rashly opposed any objections to his plan, his only argument that the structure would surely prevent any further terrible bloodshed, like that of WWI, should there be another war (Kaufmann). The intended Line would run through the French-German and French-Italian borders (both foes during the war) and would have two functions: to deter an assault long enough to fully mobilize the French army, and to act as a bunker to fend off the assault (Kaufmann). Hence, any combat would occur on the French borders, avoiding internal harm and occupation. However, France made a critical error when they ceased to construct northern fortifications, which is where Germans would invade from (Feuchtinger). This was because Belgium, an ally, was north of France, and it was unthinkable that either one build such a colossal construction on their shared boundary: the Ardennes Forest. Furthermore, the French had believed that even if the Germans invaded through Belgium, they had considered the Ardennes Forest to be impenetrable due to its hilly and woody terrain (Maurois). As a result, the French decision to not extend the Maginot Line across the Ardennes Forest partly contributed it to become a defensive failure. On another note, many critics at the time claimed that the original design of the Line was too large and costly, which lead the project to become downsized (Jurga). Some of even proceeded that the only reason why the project did not extend across Belgium was because funds had been running out. In 1934, Chief of State Philippe Pà ©tain obtained a billion francs for construction, and many people saw this as definite overspending (Allcorn). Seeing how much was invested into a project that did not fulfill its purpose, it becomes evident why many people consider the Maginot Line a defensive failure. The errors of the French ultimately culminated in Frances failure to suspect and deter the Nazi invasion plan, the Sichelschnitt. Germany gave the impression that it was going to attack the Line; it posted a diversion army across the Line, whose mere presence prevented French soldiers at the Line to be used as reinforcements elsewhere (Kaufmann). On May 10th 1940, Germany attacked the Netherlands, through Belgium. France, at this point, was not worried-the war seemed to be according to plan, where troops at the Maginot Line would be used as a hinge to advance and deter the invasion through Belgium (Allcorn). However, the French did not expect that the German forces would cross Luxembourg, Belgium and go through the Ardennes. With well over one million troops and a thousand tanks, the German army easily crossed the impenetrable forest (Feuchtinger). They were faced with small resistance, and the French army began to wither. By June, Germans had swung behind the Line and cut it off fro m the rest of France, leading France to surrender and ultimately manifesting the Line as a defensive failure. E. Conclusion Though the Maginot Line had been considered by the French as the perfect defensive structure that would fend off an enemy invasion, it is clear that was not the case. Several factors contribute to why the Maginot Line was a defensive failure against the German invasion: the belief that the Line would be the only invasion entryway into France for the Germans, the wrong assumption that the Ardennes Forest was impenetrable, the failure to see that the German army opposite the Line was a diversion, the incompleteness of the Line (failing to extend across Belgium and the Ardennes Forest), and the high cost and time-consumption that went into it. The French had become paranoid from the damage it took from the World War I and invested too much time and money embracing the concept of defense without considering other possibilities such as from invasion elsewhere. As a result, the Maginot Line, the seemingly ultimate defensive structure, failed to perform its duty: to defend France. F. Bibliography Allcorn, William. The Maginot Line 1928-45. Grand Rapids: Osprey, 2003. Print. Feuchtinger, Edgar. 21st Panzer Division in Combat Against American Troops in France and Germany. United States Military, 1940. Print. Jurga, Robert. Fortress Europe: European Fortifications of World War II. Da Capo, 2002. Print. Kaufmann, J. E., and H. W. Kaufmann. Fortress France The Maginot Line and French Defenses in World War II (Stackpole Military History Series) (Stackpole Military History Series). New York: Stackpole, 2007. Print. Kaufmann, J. E. Maginot Line none shall pass. Westport, Conn: Praeger, 1997. Print. Maurois, Andre. The Battle of France. Right Book Club, 1940. Print. Robertson, Harry S.. Report on French Defenses: Maginot Line. United States Military, 1940. Print. H. Additional O.P.V.Ls Feuchtinger, Edgar. 21st Panzer Division in Combat Against American Troops in France and Germany. United States Military, 1940. Print. Origin: The author of this document is Edgar Feuchtinger, a German General (Generalleutnant) during the Second World War. He was the Commander of the 21st Panzer-Division and participated in many critical German battles such as the Battle of Normandy. Purpose: This document is a debriefing of German General Feuchtinger by the United States after he and the rest of the German 21st Panzer Division were captured by the British. Feuchtinger kept records and logs of what he encountered throughout the war. The debriefing document includes what Feuchtinger had known about the Line at the time, including the number of forces encountered there and what kinds of artillery and weaponry the French had in possession. Value: The value of this document is that it provides firsthand insight into knowledge of what occurred in World War II. Not only is it from the perspective of a German, but a General, a critical military position which requires much knowledge and skill. This document will be able to provide me with inside details about the Maginot from a position that I would normally not be able to get from a document that is taken from an American perspective. Limitation: This document is limited in that it may be biased from a German perspective. The German general may have withheld important information due to the fact that the war wasnt actually over when he was being debriefed. Robertson, Harry S.. Report on French Defenses: Maginot Line. United States Military, 1940. Print. Origin: The author of this document is Harry S. Robertson, an American Colonel during the Second World War, who was part of the 75th Infantry Division and the 291st US infantry Regiment. Purpose: Harry S. Robertsons duty was to investigate the Maginot Line for American intelligence. Robertson, along with his unit, went inside the Line and took firsthand observations to debrief what they witnessed there such as weaponry, troop count, and artillery. Value: The value of this document is that it provides firsthand insight of what occurred in World War II. Unlike many other sources, Robertson was there to witness what the Maginot Line was like at the time of the War: he saw what types of armaments the French were in possession of or what the structural layout of the Line was like. More recent documents attempting to investigate the Maginot Line are not likely to provide as much detail as this document due to the fact they are not deduced from firsthand experiences. Limitation: This docume nt is limited in that it may be biased from an American perspective. Due to the fact that it was an Americans job to debrief what he sees in a French fortress, it is plausible to believe that Robertson may not have found the assignment to have been too interesting and that he may failed to provide a completely accurate investigational analysis of the structure.

Education and Safe Educational Environment Essay

â€Å"Rights talk seeps into spheres of American society where a sense of personal responsibility and of civic obligation traditionally have been nourished. An intemperate rhetoric of personal liberty in this way corrodes the social foundations on which individual freedom and security ultimately rest.† Because I agree with this quote, I firmly resolve the resolution that establishing a safe educational environment for grades K-12 justifies the infringement of civil liberties. I would like to offer the following definitions: Establish: to make firm or secure Safe Educational Environment: an environment conducive to learning where students are free from hurt, injury or loss Justifies: to demonstrate to be right, just, or valid Infringement: an encroachment, as of a right or privilege Civil Liberties: fundamental individual rights, such as freedom of speech and religion, protected by law against unwarranted governmental or other interference The value that the affirmative upholds is education. The value criterion I will use to uphold my value is safety. Safety is extremely important on any educational institute because it allows the students and faculty to learn and operate without any threat hanging over them. To explain my position, I offer the following contentions: Contention 1: Without the establishment of a safe learning environment, the ability to learn and to teach is severely hampered. Without a safe educational environment, the attainment of knowledge is difficult to achieve. As Michael Ferraraccio said, â€Å"If schools cannot operate in a violence-free atmosphere, then education will suffer, a result which ultimately threatens the well being of everyone.† An infringement of a student’s civil liberties is required to be able to maintain a safe and enjoyable learning atmosphere for both the students and the faculty. When a student does not feel secure in their learning area, they are often distracted and unable to focus. For example, a student cannot possibly concentrate if another classmate is spewing insults and cuss words at the teacher. However, if we allowed students the freedom of speech, this could be common place. Contention 2: Moral obligation to provide safe schools Donald Beci stated â€Å"Because a state requires compulsory school attendance, it has a moral duty to maintain student discipline and to protect children from violence that occurs while they are attending the very schools to which the state has bound them to attend.† A school is required to protect the children that it harbors, and thus some civil liberties must not be granted. Examples of these are the right to bear arms and the right to privacy, which could be construed to mean very dangerous things by students not mature enough to understand them. Also, privacy rights must not be granted in school, as it might endanger the safety of others. In fact, Donald Beci also says that, â€Å"In situations where the school administration and students share joint control of lockers, desks, or other school property, the students would not have a legitimate expectation of privacy in such property; thus, in the abscence of privacy, Fourth Amendment requirements would be inapplicable.† Thus schools must disregard some civil rights to uphold the value of safety which most of them abide by. The affirmative has proven that schools must disregard students’ civil rights in order to ensure a good and safe learning environment.

Micrographics Management and Control Process

Micrographics is defined as the technology of document and information microfilming. It is associated with the production, handling and use of microforms. Microforms contain microimages. Micrographics technology consists of numerous procedures and equipments to produce, store, reproduce, retrieve, preserve and use microforms. Microforms contain microimages like microfilms which are basically units of information which have to be magnified in order to be read. When records are too large to handle or have to be retained for use many years later they are microfilmed. Micrographics require that records be prepared for copying, copy the records and ensure the quality of the copies. Micrographics management involves management issues, project management issues and technical issues. Management issues involve the preliminary stage of converting the records to the required medium. Next would be to entrust the work to agents and the last one is to deal with specifications developed and to follow control guidelines. The New York State Archives recommends many guidelines that can be followed for effective management. The guidelines for micrographics management are listed below. Determining the appropriate method for converting records-microfilming/imaging Assign a vendor for conversion or perform it by self Adhere to technical requirements to produce quality images Prepare a proposal request Select the vendor thoughtfully after going through various bids Organize, arrange documents ready for imaging/microfilming Contact/communicate with vendors periodically Track progress of project Duplicate records and index Verify the images and store them after ensuring storage conditions Micrographics process control ensures that preservation norms are followed once the filming is complete. The various factors to be considered for control are density which is the degree of opacity of the area exposed to filming, the document orientation, reduction ratio, contrast, splicing, resolution, format and last of all packing and storage. Control of the various stages in micrographics ensures that quality is assured after the process is completed. Generally the micrographics con trol list form which records the microfilms transferred for storage is completed as a check list for quality. Random sampling is done and the microfilms are tested and inspected for quality. Micrographics control process aids in utilizing the technology for what it was intended to full extent. Some advantages of the control process include but are not limited to retrieving information quickly, saving space, protection of records, retain integrity of documents and ease information distribution. Micrographics can be justified for numerous reasons but maintaining quality through control would benefit the user immensely by achieving superior results. The control process ensures that the microfilm accurately depicts the original and can be identified clearly. References EPA Records Management Manual   Micrographic Management Available at http://www.epa.gov/records/policy/2160/2160-06.htm (accessed on Oct 31,2006) Introduction to Micrographics – Archives technical Information Available(accessed on Oct 31,2006) Basic introduction to Micrographics PDF   (accessed on Oct 31,2006) Micrographics Available at http://www.admfincs.forces.gc.ca/admfincs/subjects/cfao/036-59_e.asp (accessed on Oct 31,2006)               

Comparison Of Yorkville Crossing White Teens, Hip Hop,...

Critique of Cutler Yorkville Crossing: White Teens, hip hop, and African American English written by Cecilia Cutler examined the transition of Mike in and out of black culture. Mike lived in one of the wealthiest neighborhoods in New York City, Yorkville; however, he attempted to integrate himself into black culture by using African American Vernacular English (AAVE). Cutler describes AAVE origins and culture associated with the way of speaking. The paper begins by arguing that Hatala’s work on Carla was not representative because she was not a native speaker. Cutler dives into Mike’s background to explain where she explains his home life, school life, and contrasted his background from Carla’s. Mike went to an exclusive, expensive private school, and was raised in a good family (Cutler, 1999). Cutler discussed Mike’s transition into hip hop culture, including his change in dress and speak. According to Cutler’s notes, at age 13, Mike began to wear baggy clothes, wear a baseball cap backwards, and listen to hip hop. Mike tried to hide where he was from in order to best fit in. She acknowledged that this is very common for teenagers at that age. Mike eventually got involved with gangs and drugs and was expelled from his school. After transferring schools, Mike decided that he did not like how black people kept to themselves and began to phase out of the culture. Since then his life has been on a primarily upward trend (Cutler, 1999). Cutler then focused on Mike’s speech

The Four Pillars Of Public Administration - 767 Words

The four pillars of Public Administration or better known as, â€Å"E’s of Great Governance,† are a way of balancing public administration’s actions throughout society. In this attempt of keeping all four pillars equal, it allows us in public administration to make decisions best for the common good. Throughout the time in administration, officials have struggled to balance them all correctly, because one must make trade off’s in times of crisis or conflict which may not be a balanced decision. Although these are not the only values of government decision-making or service delivery, these four pillars are the core values that support our practice of public service implementation. The first of the four pillars is Economy; economy is getting the most done for the tax payers’ dollar. This means officials must manage resources to give the resources needed, but at the lowest cost possible. For example, adequately funding organizational priorities on limited budgets, maintaining credit ratings or limiting tax levy increases, these are all examples of actions done in the pillar of economy. Along with the economy pillar, we have our closely related pillar Efficiency; efficiency is the act of getting the most public good done in a short amount of time. This would include things like, street plowing; creating a one stop shop for multiple services, what departments can we tie together, how we can use technology to get more accomplished quickly. 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